Retail 2020: A Look At Customer Experience Trends That Will Reshape The Industry

A conversation with Anand Janefalkar, UJET and Peter Kuykendall, Mercari

As Founder and CEO of UJET, Anand Janefalkar is focused on leading UJET into its next stage of growth by providing the tools and technology businesses need to create an immersive, engaging, and one-of-a-kind customer experience. Prior to UJET, Anand held key roles at both Motorola and Jawbone, as well as serving as a technical advisor for various startups in the Bay Area. He holds a Bachelor of Engineering in Electronics from Mumbai University and a Master of Science in Telecommunications from Southern Methodist University.

At Mercari, Peter Kuykendall is developing and implementing the CX strategy to build the internal operations, systems, and processes that enable hockey stick growth. With an MBA from MIT Sloan, Peter has broad experience across many industries building teams and the systems it takes to enable their success.

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By MIT Sloan CDO
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