Four Challenges to Overcome for AI-Driven Customer Experience

To launch a successful virtual agent project for your organization’s customer service capability, the company must overcome four hurdles.

By P.V. Kannan and Josh Bernoff
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In Praise of the Incurably Curious Leader

I don’t know where curiosity comes from, but if you could bottle it, I’d buy it. It is so valuable, when things are changing so quickly, to have people on your team who are trying every day to better understand …

By Douglas A. Ready . Douglas A. Ready (@doug_ready) is a senior lecturer in organizational effectiveness at the MIT Sloan School of Management, the founder and CEO of the International Consortium for Executive Development Research, and an MIT Sloan Management Review guest editor.
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Three Types of Stories Every Leader Should Master | Career Advice | Vault.com

Being able to effectively tell stories is critical for your professional growth.  This article is relevant for those at any level of an organization.

Three Types of Stories Every Leader Should Master | Career Advice | Vault.com

By MIT Sloan CDO
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The Best Way to Talk About Your Strengths and Weaknesses in a Job Interview, The MUSE

There’s a whole lot of talking about yourself that goes on in an interview. One of the most stressful parts might be when a recruiter or prospective boss asks you to tell them about your strengths and weaknesses.

The Best …

By MIT Sloan CDO
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Life and Leadership Lessons I Learned In The Military: “You can delegate authority, but not responsibility.”

By Marco Derhy | Authority Magazine | July 2, 2019

As a part of my series about “Life and Leadership Lessons Learned In The Military”, I had the pleasure of interviewing Sean Corbett, a former Army Special Forces Officer with four combat …

By MIT Sloan CDO
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3 Ways Executives Can Manage Challenging Moments in Their Careers

3 Ways Executives Can Manage Challenging Moments in Their Careers by Hal Gregersen

By MIT Sloan CDO
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Michael Bloomberg Takes on Coal

Michael Bloomberg Takes on Coal–to the Tune of $500 Million at MIT Commencement

At MIT commencement, the politician and entrepreneur tells graduates, “Your mission is to save our planet.”

Part political and part practical, Bloomberg’s Beyond Carbon initiative aims to …

By uConnect
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Accenture Is Buying Droga5, an Ad Agency, Making a Bet on Creativity

By Sapna Maheshwari, April 3, 2019

Accenture is trying to add the kind of creative muscle not normally associated with giant consulting firms with its plans to buy Droga5, an independent ad agency. Now it needs to make sure the …

By Henry Hannon
Henry Hannon Assistant Director, Data Analyst Henry Hannon
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Yes, Being “Mommy Tracked” Is a Real Thing—But You Don’t Have to Put Up With It

Four years ago, Lucy Harris was a creative executive at an advertising agency in New York. She put in long hours at her job, spearheading projects, leading meetings, and meeting with high-profile clients. Then she had her first child, returned …

By The Muse
The Muse
Expert advice to answer your career questions.
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What Pixar’s “Purl” Teaches Us About Combating Toxic Bro Culture at Work

Being “the only one” at work—whether you’re the only woman, the only person of color, or the only of your kind in some other way—is a situation many have experienced with varying degrees of discomfort, confusion, and frustration.

Many folks …

By The Muse
The Muse
Expert advice to answer your career questions.
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