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Why retailers are popping up in hotel lobbies

By Anna Hensel | ModernRetail | December 12, 2019

Customer acquisition is expensive. The newest place to get new customers: Hotel rooms and lobbies.

Last week, Rent the Runway announced that it was partnering with Marriott-owned W Hotels. Visitors at four W …

By MIT Sloan CDO
MIT Sloan CDO
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How Companies Can Mine Online Reviews for Product-Development Gold

By Artem Timoshenko | Kelogg Insight | December 2, 2019

Consumer products rarely remain static. They continually evolve based on customer needs.

Take the electric razor. About a century ago, one of the first models—the Vibro-Shave—entered the U.S. market. This razor, which …

By MIT Sloan CDO
MIT Sloan CDO
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Wayfair Introduces Mobile App with Visual Technology Features

By Tatiana Walk-Morris | Retail Dive | November 14, 2019

The updates to Wayfair’s mobile app build off of capabilities it already offered, and may prove to be especially beneficial as more than half of Wayfair’s customers place orders using mobile devices, …

By MIT Sloan CDO
MIT Sloan CDO
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Industry Advisors

Scott Lescher, MBA ’07

Industry Advisors
  • Operations & Supply Chain Management, ECommerce, Retail
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  • Retail Tech / E-commerce
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