Digital Delivery Analyst – McKinsey Academy
Chicago (United States), Dallas (United States), Waltham (United States), Washington, DC (United States)
WHO YOU WILL WORK WITH
You’ll work closely with the Learning Experience team, the Product/Engineering
team, and client sponsors to lead digital learning delivery for McKinsey Academy.
You’ll oversee all operational aspects of delivering digital courses to our clients,
including: participant onboarding and user management, engagement-focused
communications, customer support, Teaching Assistant (TA) management, and
WHAT YOU’LL DO
For example, you’ll be responsible for systems enrollment, group configuration, and
designing/hosting online kickoff sessions. In addition, you’ll communicate with
participants, sponsors, and TAs to drive engagement and achievement of course and
program objectives. You’ll also provide support for participants as they move through
their learning journey.
For reporting, you’ll use data to drive impact, engagement, and improve our
offerings. During and after course runs, you’ll monitor and analyze
quantitative/qualitative data from multiple sources on the participant experience.
You will provide recommendations for improvement based on your analysis.
You will work with our McKinsey Academy team and will be based in North America:
Chicago, Dallas or Waltham.
McKinsey Accelerate, a McKinsey Growth Platform, enables McKinsey to partner with
our clients to ensure sustained impact through flawless execution and capability
building. We do this by bringing the knowledge, assets, and expertise that clients are
asking for: transformation and change management support, capability building at
scale, and leadership and top team transformation. In so doing, we believe we will be
the preeminent institution in helping clients implement their strategies, which
includes building the leadership teams and skills and capabilities their strategies
McKinsey Academy is designed for rising professionals and senior teams to develop the
capabilities they need to help their organizations thrive. Our programs include courses
developed and taught by McKinsey partners, combined with perspectives from the
broader market including academics, executives, and thought leaders. The programs
combine group-based project work and the newest social approaches that reinforce
effective, lasting skills development. With optional in-person components, our
programs can be a cost-effective way to build the capabilities of a large number of
participants across an organization.
· Bachelor’s degree
· 2-5 years of experience, preferably in a similar type of digital learning
· administrator and/or Course Operations Coordinator role
· Proficient in Microsoft Office (Excel, Word, PowerPoint), experience with CMS
· or LMS preferred
· Strong project management/organizational skills and attention to detail
· Ability to handle uncertainty and solve problems in a structured way
· Solid analytical skills and experience drawing key insights from data
· Positive attitude and ability to exhibit grace under pressure
· Strong communications skills
· High level of professionalism