Remo: Getting Started & Best Practices

Remo is a virtual conferencing platform for live, virtual event and networking space for real-time, face-to-face engagement. Please read on for instructions and best practices to successfully navigate and operate Remo.

  • If you access the registration link before the start of the event, you will see an option to “Register for Event”.  If the event has already begun, the button will instead say, “Join event now!” or “Join Lobby”
  • You will be prompted to enter your name, email, and password. Once you create your account, you’ll be registered.  You may edit your profile at any time via your icon at the top right of the screen.
    • NOTE: To help all participants identify each other, please follow this naming convention:
      • Students: First Name, Last Name, Degree Program, Grad Year
      • Company Attendees: First Name, Last Name, Company Name (if you are also an alum, feel free to note that here as well)
  • Remo works best on a laptop or PC using the Google Chrome browser; do not access Remo while connected to a VPN.
  • If your company has a firewall that you think may prevent you from accessing a virtual event, please read this Remo help article ahead of the event.
  • Close out of Zoom or any other video platform to avoid camera/mic issues

Remo System Check

  • Before joining an event, Remo will automatically run a system check to ensure your camera, mic, and speakers are working
  • This will also check your network connection and browser
  • You can also run a system check manually by going to https://geartest.remo.co/
  • If your system “fails” the gear test, join the event anyway so that we can troubleshoot

During the Event

  • On the day of the event, simply navigate to the event link and log in to join the event
  • Each table functions as a small group video chat; the seats represent the number of people who can join that table. Tables may be labeled with a company name, industry, function, or topic
  • To join a table, hover over it with your cursor and double-click on it. When you join a table, a “knock, knock” sound will play alerting participants at the table that you are joining them
  • You can zoom in on the screen or click and drag with your cursor to move the floor plan around or view your table more closely

Moving Between Floors

  • There may be multiple “floors” at the Remo event to accommodate more tables and participants
  • The list of floors will be located on the left side of the screen
  • Clicking on the floor number will prompt you to move to that floor
  • When you move to a different floor, we recommend turning your camera and mic off, as you will be randomly placed at a table whenever you move to a different floor

Announcement & Chat

  • There are three ways to chat:
    • The general chat, which allows you to chat with the entire event’s participants
    • The table chat, which allows you to chat with your table
    • The private chat, which allows you to message other participants directly
  • Throughout the event, we may send out brief announcements. These will show up as a white box in the center of the screen and will be accompanied by a bell sound

Additional Support & Resources

  • Clicking the three-dashed line icon in the top left corner of the screen will allow you to check your camera/mic settings
  • When in doubt, refresh your browser
  • A troubleshooting guide for audio feedback/echo can be found here
  • Remo has several articles to assist new users here
  • During the event, if you have any questions/issues/concerns, there are a few ways to receive assistance:
    • Go to the Career Development Office table, usually on the first floor
    • For technical issues, you can also contact Remo’s customer support via the “Need help?” icon in the bottom-left corner of the screen