By Emma Cosgrove | Supply Chain Dive | January 21, 2020
If an operational blunder rises to the level that investors hear about it straight from the CEO — that’s bad. If the media holds it up as a cautionary tale, something has gone terribly wrong.
In 2019 there were a handful of such operational catastrophes and they demonstrate pitfalls that experts told Supply Chain Dive are easy to fall into, but also fairly easy to dodge with the right systems, checks, KPIs and talent in place.
Below are our examples of the biggest operational problems that affected retailers’ reputations and bottom lines, and tips on how to avoid them in the future.