To launch a successful virtual agent project for your organization’s customer service capability, the company must overcome four hurdles.
Being “the only one” at work—whether you’re the only woman, the only person of color, or the only of your kind in some other way—is a situation many have experienced with varying degrees of discomfort, confusion, and frustration.
Many folks …
MIT Sloan School of Management’s Master of Finance (MFin) program has placed first among United States schools in the eighth edition of the Financial Times’ Global Masters in Finance rankings released on Monday, June 18, 2018. Read the full article …